Privacy & Policy



1.1 We are dedicated to ensuring the privacy of our valued customers and website visitors. In this policy, we outline how we handle and safeguard your personal information.


1.2 Your consent to our use of cookies, as per the terms of this policy, is sought when you first visit our website. By using our website and agreeing to this policy, you consent to our use of cookies in line with the terms presented here.


Collecting Personal Information


2.1 We may collect, store, and utilize the following types of personal information:


(a) Information provided in any medical questionnaire.

(b) Details about your computer and usage of our website, including IP address, geographical location, browser type, operating system, referral source, visit duration, page views, and website navigation paths.

(c) Information given during the website registration process, including your email address.

(d) Data provided for subscribing to email notifications and newsletters, including your name and email address.

(e) Details related to any purchases made, such as your name, delivery address, payment address, telephone numbers, and email address.

(f) Information posted on our website for public view, including your username, profile pictures, and reviews.

(g) Information in any communication sent to us, encompassing communication content and associated metadata.

(h) Any other personal information you choose to send to us.


2.2 Before disclosing another person’s personal information to us, you must obtain their consent for both the disclosure and processing in accordance with this policy.


Using Personal Information


3.1 Personal information submitted through our website will be used for the purposes outlined in this policy or on the relevant pages of the website.


3.2 Your personal information may be used to:


(a) Administer our business and website.

(b) Personalize the website experience for you.

(c) Provide services to you.

(d) Send purchased goods through our website.

(e) Send statements, invoices, and payment reminders, as well as collect payments.

(f) Send non-marketing commercial communications.

(g) Send email notifications as per your specific requests.

(h) Send our email newsletter if requested (you can opt-out at any time).

(i) Send marketing communications related to our business or carefully-selected third parties (where agreed).

(j) Provide third parties with statistical information about our users.

(k) Address inquiries and complaints.

(l) Maintain website security and prevent fraud.

(m) Verify compliance with the terms and conditions governing website use.


3.3 If you submit personal information for publication on our website, it will be published and used in accordance with the granted license.


3.4 We will not supply your personal information to third parties for direct marketing without your express consent.


Disclosing Personal Information


4.1 Your personal information may be disclosed to our employees, officers, insurers, professional advisers, agents, suppliers, or subcontractors as necessary for the purposes outlined in this policy.


4.2 Disclosure to any member of our group of companies may occur for the specified purposes.


4.3 Personal information may be disclosed:


(a) To comply with legal requirements.

(b) In connection with legal proceedings.

(c) To establish, exercise, or defend our legal rights.

(d) To a purchaser (or prospective purchaser) in the event of a business or asset sale.

(e) To any person we reasonably believe may apply to a court or competent authority for disclosure, where such disclosure is likely.


4.4 Except as provided in this policy, we will not provide your personal information to third parties.


International Data Transfers


5.1 Collected information may be stored, processed, and transferred between countries in which we operate to enable use in accordance with this policy.


5.3 Personal information you publish on our website may be available worldwide via the internet, and we cannot prevent its use or misuse by others.


5.4 Your express agreement is obtained for the described transfers of personal information in this Section 5.


Retaining Personal Information


6.1 This Section 6 outlines our data retention policies and procedures, ensuring compliance with legal obligations related to the retention and deletion of personal information.


6.2 Personal information processed for any purpose shall not be kept longer than necessary for that purpose.


6.3 Regardless of other provisions in this Section 6, we will retain documents (including electronic documents) containing personal data:


(a) As required by law.

(b) If documents may be relevant to ongoing or prospective legal proceedings.

(c) To establish, exercise, or defend our legal rights.


Security of Personal Information


7.1 Reasonable technical and organizational precautions will be taken to prevent loss, misuse, or alteration of your personal information.


7.2 All personal information provided via our website will be stored on secure (password-protected) servers.


7.3 Encryption technology will protect all electronic financial transactions conducted through our website.


7.4 Transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.


7.5 You are responsible for maintaining the confidentiality of your password; we will not ask for your password except during website login.




8.1 This policy may be updated by publishing a new version on our website.


8.2 Check this page periodically to ensure you are content with any changes to this policy.


8.3 Changes to this policy will be noted by a revision number at the document’s end. Notification of changes through email or the private messaging system is not our policy.


Third-Party Websites


9.1 Our website includes hyperlinks to third-party websites, and details about them are provided.


9.2 We have no control over, and are not responsible for, the privacy policies and practices of third parties.


Updating Information


10.1 Inform us if the personal information we hold about you needs correction or updating.


About Cookies


11.1 A cookie is a file containing an identifier sent by a web server to a web browser and stored by the browser.


11.2 Cookies may be “persistent” or “session” cookies, with different expiry conditions.


11.3 Cookies do not typically contain information personally identifying a user, but personal information stored may be linked to information obtained from cookies.


11.4 Web servers use cookies to identify and track users navigating different pages on a website.


Our Cookies


12.1 Both session and persistent cookies are used on our website.


12.2 Names and purposes of cookies used are listed below:


(a) Cookie Consent is used to comply with EU regulations on website cookie usage.


Analytics Cookies


13.1 Google Analytics analyzes our website usage.


13.2 Our analytics service provider generates statistical information about website use through cookies.


13.4 Information generated about our website use is used to create reports about website usage. Our analytics service provider’s privacy policy is available here.


Third-Party Cookies


14.1 Third-party cookies are used on our website from Instagram, Twitter, Facebook, and Google Plus.


Blocking Cookies


15.1 Most browsers permit refusing to accept cookies.


15.2 Blocking all cookies may impact website usability.


15.3 If cookies are blocked, not all website features can be used.


Deleting Cookies


16.1 Cookies stored on your computer can be deleted.


16.2 Deleting cookies may impact the functionality of many websites.